Shipping

 

Orders are shipped with DHL.

 

Germany

 

The shipping costs are 4 Euros.

Free shipping on orders over 70 Euro.

The parcels will be picked up by DHL every Monday and Thursday. The delivery time after the pick up is between 1-3 days.

 

 

Europe and Switzerland

 

Shipping costs: 6.90 Euros.

Free shipping from 120 euros.

The parcels will be picked up by DHL everyMonday and Thursday. The delivery time after the pick up is between 3-7 days.

 

 

Rest of the World

 

Shipping costs: 9 euros.

Free shipping from 150 euros.

Delivery time 5-21 days.

 

Customs duties and VAT can be applied outside the EU. This may lead to delayed arrival of orders. The recipient is responsible for these charges and delays.

 

 

Return

 

We accept returns and exchanges within 14 days of receipt and return at your own cost.

As we are a small shop, sale items can not be returned.

Please send us an e-mail first to kawita@cottonballon.com with your order number and contact details.

After receiving our confirmation, please return the unused and unwashed items in their original packaging within 14 days.

 

You bear the cost of returning the goods.

 

Please arrange the return with sufficient postage:

 

Cotton balloon

Kawita Coste

Dorfstrasse 44a

82024 Taufkirchen

Germany

 

Once we have received your return, we will refund the amount to your original form of payment within 14 days.

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